Refund policy

Returns & Refunds Policy

Return eligibility

All products sold by Native Instinct LLC / Native Power Supply are sourced from third-party manufacturers. We are not the manufacturer of the products we sell.

As a result, returns are not accepted unless explicitly authorized by the manufacturer of the product.

If a manufacturer authorizes a return, their return terms, conditions, restocking fees, and timelines will apply. Manufacturer approval is required before any return can be initiated.

How to request a return

To request a return authorization, please contact us at:

sales@nativeinstinct.com

Include:

  • Order number

  • Product name / SKU

  • Reason for return

  • Photos (if applicable)

We will submit the request to the manufacturer for review.
Return authorization is not guaranteed.

Items sent back to us without written manufacturer approval will not be accepted.

Condition requirements (if approved)

If a return is approved by the manufacturer, the item must:

  • Be in new, unused condition

  • Be in original packaging

  • Include all accessories, manuals, and documentation

  • Meet all manufacturer inspection requirements

Any damage, missing components, or signs of use may result in denial of the return or additional fees.

Return shipping

If a return is authorized:

  • The manufacturer determines whether return shipping is permitted

  • Return shipping costs, restocking fees, and handling charges may apply

  • Instructions and the return address will be provided only after approval

Damaged, defective, or incorrect items

Please inspect your order upon delivery.

If your item is:

  • Damaged in transit

  • Defective

  • Incorrectly shipped

You must notify us immediately upon receipt by emailing sales@nativeinstinct.com.

We will coordinate directly with the manufacturer to evaluate the issue and determine the appropriate resolution, which may include repair, replacement, or other remedies as permitted by the manufacturer.

Non-returnable items

The following items are non-returnable under all circumstances unless explicitly authorized by the manufacturer:

  • Special-order or custom-configured products

  • Hazardous materials, fuels, flammable liquids, or gases

  • Electrical equipment that has been installed, wired, fueled, or used

  • Clearance, sale, or discounted items

  • Gift cards

Please contact us prior to ordering if you have questions about return eligibility.

Exchanges

Exchanges are not guaranteed and are subject to manufacturer approval.

If an exchange is authorized, it will be processed as:

  1. Return of the original item (if approved)

  2. Placement of a new order for the replacement item

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, customers may have statutory cancellation rights under EU law.

However, manufacturer authorization is still required, and exclusions for custom, hazardous, or industrial equipment may apply as permitted by law.

Please contact us to determine eligibility.

Refunds

If a manufacturer-authorized return is approved and completed:

  • Refunds will be issued only after the manufacturer confirms receipt and inspection

  • Approved refunds will be processed to the original payment method

  • Processing times vary by manufacturer and financial institution

If more than 15 business days have passed since a refund approval notice, please contact sales@nativeinstinct.com.

Important notice

By placing an order with Native Instinct LLC / Native Power Supply, you acknowledge that:

  • We act as a reseller, not the manufacturer

  • All return, warranty, and remedy decisions are governed by manufacturer policies

  • Many products sold are industrial, mission-critical, or special-order and may not be eligible for return